Get to Know Us
SLX is a B Corp production and technical solution provider to the live events, broadcast, sports and theatre sectors. With over 40 years of experience, we have been the driving force behind innovative events and productions. Our success is underpinned by our team renowned for their unwavering passion and expertise, continuously pushing the boundaries of what’s achievable.
With a rich heritage in the West End and a trusted role in award-winning TV productions, SLX is synonymous with delivering exceptional immersive experiences and live events. We thrive on embracing new challenges and transforming creative visions into unforgettable realities, ensuring every event and production reaches its fullest potential.
Why Join SLX?
We’re more than just a technical solutions provider, we’re a passionate team dedicated to excellence. Join us and collaborate closely with experienced creatives and project managers, expanding your technical knowledge and skills. Our supportive work environment fosters personal and professional growth, ensuring you thrive in your career.
We believe in a fairer future for all, valuing respect and embracing diversity. Proudly certified as a B Corp and committed to being a Living Wage employer, we prioritise social and environmental responsibility. We believe in your potential, nurture your creativity, and empower you to make a meaningful impact. Together, we can achieve remarkable things, shape a brighter future, and create unforgettable experiences for our clients.
Job Summary
As part of the Dry Hire team this role is to provide technical and administrational support for the team and also build out relationships with other dry hire suppliers and gain B2B revenue. The Dry Hire Coordinator plays a crucial role in delivering exceptional services to both internal and external customers, welcoming clients new or existing, order processing, offering guidance and technical assistance, resolving issues, and providing on-hire support. You are expected to consistently demonstrate outstanding customer service skills, product knowledge, and service expertise when dealing with SLX clients. Working closely with the Dry Hire Manager you will ensure delivery of our hire division is market leading and will maximise all opportunities by cross-selling and up-selling our services and products.
Key Responsibilities
- Providing administrative support to field-based staff, including Business Development Managers.
- Efficiently processing and updating orders using Easyjob.
- Using your knowledge of SLX hire inventory, ensure correct equipment is booked for our customers needs, ensuring attention to details and accuracy at all times.
- Managing the main SLX telephone line, promptly addressing inquiries, and redirecting calls when necessary.
- Handling all general inquiry emails received and responding appropriately.
Building and maintaining strong relationships with both internal and external clients. - Acting as a liaison between warehouse teams, field-based staff and other stakeholders to ensure that the end to end processes of projects are as efficient as possible.
- Assisting with Pre-Shows.
- Balancing the expectations of internal departments and clients while optimising the use of internal resources to maximise profitability.
- Assisting with invoicing and following up on payment collections.
- Proactively contact customer to confirm hire return details, chasing late returns, pricing and invoicing equipment lost or damaged on hire.
- Be part of a team who proactively engage with customer to develop relationships.
- Serving as an ambassador for SLX, promoting the company’s values and mission.
- Actively manage the Ex hire rental sale list.
- Undertaking other duties as reasonably required by your line manager.
Skills, Knowledge & Experience
- Effective planning and organizational skills.
- Exceptional written and verbal communication skills.
- Flexible attitude towards work.
- Strong computer skills with an emphasis on Microsoft Office.
- Technical knowledge of equipment withing theatre or events industry
- Self-driven and confident with a personable demeanour.
- Strong ability to cultivate relationships with clients.
- Remains calm under pressure.
- A good negotiator.
- Proficiency in interpreting client briefs and devising technical solutions.
- Commercial awareness with a solid business acumen.
- Has experience in decision making.
Ready to Apply?
Join SLX and embark on a journey where your skills and expertise will be valued, your ideas will be heard, and together, we will create exceptional experiences for our clients.
Complete our application form below.
